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Research report
10 October 2018

How do I get a refund from Viagogo?

What happens when you buy dodgy tickets from a reseller that refuses to provide a refund? Here's what you can do to get your money back.

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Vladimir K.
20 May 2021
Another ripp off by Viagogo

I think I was ripped off by Viagogo today, on 20 May 2021. I bought three tickets thru them for a Pink Floyd Experience concert on Saturday 12 June because Ticketmaster was telling on-line they have only Thursday 10th tickets left. I was going through a Viagogo system with initial info that my tickets would cost me $342 dollar plus fees of 3 x $14 which I found reasonable. When I told my credit card details, the payment went through without a final page which would tell you the totals and you would press the final 'pay' button agreable to the amount. I have learned that I have paid $1,095 (one thousand and ninety-five) dollars only after the transaction took place. I did not know what I am paying. I would not pay that amount if I knew! Can I call you to discuss further? I have seen a similar inquiry on your web-site about All Blacks match price but it is not dated I guess it is old one. My mobile 021 117 8560. Regards, Vlad P.S. sadly, I am a compliance officer from MBIE

Consumer staff
21 May 2021
Re: Another ripp off by Viagogo

Hi Vladimir,

You can call our advice line on 0800 266 786 between 8.30am-4.30pm, Monday to Friday.

Kind regards,
Frank - Consumer NZ staff