Car insurance

We'll help you choose the right cover at the right price.

Man and woman in car

Our buying guide explains what you need to know when shopping for car insurance, and our database lets you compare comprehensive policies.

We've gathered information on 17 car insurance policies.

Find a car insurance policy

The basics explained

The basics explained

18oct car insurance basics promo default

The basics explained

Learn about the different types of cover, what an excess is and the difference between agreed and market value.

Find out more

About our survey

We asked insurance providers to quote monthly premiums for 4 profiles: young person, middle-aged person, older person and family of 4.

  • Young person - age 23 and wants to insure a 2006 Toyota Corolla GL for $5750.
  • Middle-aged person - age 45 and wants to insure a 2012 Honda Civic for $18,250.
  • Older person - age 70 and wants to insure a 2010 Mazda Axela for $12,500.
  • Family of 4 - consists of dad (50), mum (50), son (19) and daughter (17). They own a 2012 Subaru Outback Premium worth $25,000.

The premiums listed are for comprehensive policies and include no-excess windscreen cover.

We’ve made these assumptions:

  • Our drivers are fully licensed – except for the son and daughter in our family of 4 (they hold restricted licences).
  • None of our drivers has been convicted of a driving offence.
  • None of our drivers has made a claim in the past 5 years.
  • The cars are fitted with alarms and usually parked in a residential driveway. They’re not modified or used for business purposes.
  • Apart from our young person and the teenagers in our family of 4, no one under 25 will drive the cars.

Some companies offered discounts if:

  • No unnamed drivers under 25 drove the car.
  • Only those named on the policy drove the car.
  • The drivers had been claim-free for a certain number of years.
  • The car had an alarm.

We accepted these discounts.

Our members help keep us independent

Get unlimited access to all content and support us in staying independent.

Learn more Join Consumer Log in

Survey results

Get access to Consumer to view this content

  • Heaps of buying advice so you can choose with confidence
  • Independent reviews of thousands of products and services
  • Personal advice an email or phone call away on our advice line (members only).

Which company has the most satisfied customers?

Premium comparison calculator

Ways to save

After some simple ways to save on your premiums?

Voluntary excess increase

Some providers will lower your premium if you take on a higher excess. If you do take a higher excess, don't make it higher than you could comfortably afford to pay if you had to make a claim.

No-claims discount

Most policies offer a no-claims discount on your premiums. This is “stepped” – the more years without a claim, the higher the discount – and you can reach a maximum discount of around 60 to 65% after 4 or 5 years of claims-free motoring. The discount can save you hundreds of dollars on your annual premiums.

Your no-claims discount won’t necessarily be affected if you have to make a claim. For instance, most providers won’t penalise you if you’re not responsible for a crash and you can supply the other driver’s registration and contact details. Claims for broken windows and lost keys aren’t always tied to the discount either.

Other discounts

Ask about any other discounts, such as:

  • Having other insurance policies with the company can save you up to 20%.
  • Having an alarm fitted.
  • Parking your car in a garage.
  • Restricting the policy to named drivers.
  • Being over a certain age.
  • Paying an annual premium by direct debit.


If you like your existing company but it's not cheap, try bargaining – ask if it will match another's quote before deciding whether to leave.

Worth claiming?

Making a claim for minor damage can affect your no-claims discount. You may be better off paying the repair bill.

Major windscreen crack

Middle-aged male driver, Auckland

Repair bill: $600
Your excess: $400

If you have excess-free glass cover, insurer pays: $600
Effect on no-claims bonus: Nil.
Is it worth claiming? Yes. Your repair bill will be taken care of and your premiums should be unaffected.

If you don’t have excess-free glass cover, insurer pays: $200
Effect on no-claims bonus: You haven’t made a claim for more than five years. The new claim knocks two years off your no-claims bonus. This may cost you an estimated $550 in extra premiums over two years.
Is it worth claiming? Probably not. In the long run, you could be $350 worse off if you make a claim.

Car door dent

Older female driver, Dunedin

Repair bill: $1000
Your excess: $400

Insurer pays: $600
Effect on no-claims bonus: While you were claim-free for years prior, you were the at-fault driver in a minor fender bender 12 months ago. This second claim knocks another two years off your no-claims bonus, reducing it from 50 percent to 30 percent for the next year and to 40 percent for the second year. This will cost you an estimated $975 in extra premiums over two years.
Is it worth claiming? Probably not. On balance, you may be $375 better off if you can pay the full bill yourself.

GUIDE EFFECT ON NO-CLAIMS BONUS are estimates based on our middle-aged and older driver profiles as detailed on the following pages and 2018 premium information provided by ASB, which offered mid-range premiums. Scenarios relate to damage where the policy-holder is at fault. Calculations do not take into account annual premium or vehicle valuation adjustments.

After an accident

  • Check the driver of the other car is OK.
  • Don’t admit liability for the accident.
  • Get the other driver’s details including his or her name, address, phone number, car registration and insurance company.
  • Write down the name and phone number of anyone else who witnessed the accident.
  • Note down other particulars about the crash such as the time, location and chain of events.
  • Take all reasonable steps to prevent further loss or damage to your car.
  • Hang on to damaged property in case your insurer wants to inspect it.
  • Notify the police as soon as possible (and within 24 hours) if someone was hurt in the accident and required medical attention.
  • Contact your insurer as soon as possible following the crash.

Be reasonable

Insurance policies for your house, contents, car or travel contain a clause that reads “you must always take reasonable care to avoid circumstances that could result in a claim” or words to that effect.

To decline a claim under a clause for reasonable care, your insurer must prove you were grossly careless, negligent or reckless. It can’t decline your claim for run-of-the-mill carelessness. The Insurance and Financial Services Ombudsman (IFSO) said “this is because insurance, by its very nature, protects the insured against negligence and mere inadvertence”.

So how does an insurer prove gross negligence? According to IFSO, it looks at the circumstances leading up to your loss and asks “would a reasonable person have run the same risks?” If the answer is “no”, it can decline your claim.

In addition, the benchmark for “reasonable care” depends on circumstances such as where an item was left and for how long. There’s a difference between leaving your baggage unattended in the locked boot of your car for 10 minutes and leaving it on the passenger seat overnight.

With this in mind, you can challenge your insurer if your claim is declined for failing to take reasonable care. All insurers must belong to an independent dispute resolution scheme such as IFSO or Financial Services Complaints Limited. If you and your insurer can’t settle the dispute, you can refer it to the applicable service.

Caught asleep at the wheel

When a disagreement arises with a car insurer, policyholders may turn to the office of the Insurance and Financial Services Ombudsman (IFSO) Karen Stevens to resolve a dispute. Last year, nearly 1000 vehicle owners contacted the office with car insurance issues. We asked Ms Stevens for her advice on reducing the risk of a claim being rejected. Here are her tips:

  • Review your policy. “Ask yourself: do you understand the policy and what you are – and aren’t – covered for? People often think they have agreed value comprehensive policies when they have market value. So they have an accident and their car is written off, they think they will get the $20,000 cover that was on the original application, but they only get what the car would have sold for prior to the incident, $10,000.”
  • Check the listed value. “For agreed and market value policies, make sure the ‘sum insured’ is realistic – this may affect your premiums. If you disagree with your insurer’s valuation when setting up your policy or making a claim, get your own independent valuation.”
  • Disclose everything. “When applying for insurance, answer all questions and provide accurate information. When you renew your policy you must tell your insurer if anything has changed in the last year, including any convictions, or if you modify your vehicle. Claims can be declined if you haven’t told the insurer all the information you are required to.”
  • Obey the road rules. “Comply with your licence and don’t drive under the influence. Insurance claims are likely to be declined if there is an accident while you (or a driver of your car) drive in breach of your licence conditions or under the influence of alcohol or drugs. This means that the damage to your, or any other, vehicle won't be covered by insurance. Make sure you warn all drivers about this (especially those without a full licence).”
  • Be truthful in claims. “Think twice before you exaggerate an insurance claim. The long-term consequences of insurance fraud are hard-hitting. Declined claims are the tip of the iceberg. If your insurance policies are cancelled, and your name is listed on the Insurance Claims Register, it can be difficult to get future insurance. This can be devastating, for example, if you’re trying to buy a house.”

Our car buying guide

Our car buying guide

18oct car buying guide promo default

Our car buying guide

Should you buy new or used? What should you look out for when buying from a dealer, and what are you rights? We’ve tackled the big questions around buying and owning a car, plus looked at which car makes and models are most reliable.

Read more

More on Money & travel

More on Money & travel

Money and travel promo default

More on Money & travel

Check out more of our reviews, articles, news and surveys in our Money & travel section.

Browse reports